justGO Terms & Conditions

1. Introduction to terms and conditions, effective 1 January 2024
2. Our Company
3. justGO services
4. Bookings
5. Payments
6. Changes, Cancellations and Refunds
7. General conditions of use
8. General conditions of use of the website
9. justGO Privacy Policy
10. Our Customer Promise
11. Insurance Terms & Conditions
12. justGO Connect - Customers
13. justGO Connect/Lift Offer Ads Operator Agreement
14. Sales Promoter Agreement
     

1. Introduction to terms and conditions 1 January 2024

• Please review our terms. Use of any of the services offered by justGO will be subject to the latest version of our terms available on this web site.
• Our terms contain specific provisions to limit our liability, allocate risk or liability to you or constitute an acknowledgement of certain facts by you.
• If you are not yet 18, you must obtain your parents' or legal guardians' advance authorization, permission and consent to be bound by our terms of use.
• We may change our terms of use from time to time. Such changes will take effect as and when published.

2. Our company

justGO (Pty) Ltd

Registration Number: 2016/500544/07

We are a registered South African company and we commit to complying with all current and future South African Acts and Laws to ensure we maintain business practices that are ethical, honest and transparent.

3. justGO Services

We are a Retail and Online Travel Agency facilitating transactions between you and Travel Suppliers, such as: Airlines, Bus, Shuttle, Taxi Services and Lift Offer Ads.

4. Bookings

• Each Booking is subject to these terms of use as well as the applicable Supplier’s Booking Terms.
• We act as an agent for the Suppliers and as such we accept Bookings on behalf of such Suppliers and collect payment from you on behalf of such Suppliers. Each Booking for a Service Component to be rendered by a Supplier will constitute a direct agreement between you and the relevant Supplier.
• Your Booking request will constitute an offer on the terms and conditions contained in these terms of use and the relevant Booking Terms.
• Please note that while we will try to send to you a confirmation notice for every valid Booking request we receive from you, we cannot guarantee that such confirmation notice will be received by you, nor that, if they are received by you.
• If you do not receive a confirmation notice after submitting your payment information, or if you experience an error message or service interruption after submitting your payment information, you should confirm with our Call Centre. We will not be liable for any losses you may suffer in this regard.
• The information you have submitted with your Booking request will be processed as you have provided it. If you realize that an error has been made or that you need to make a change to such information, you should advise us immediately.
• A complete record of your Booking will be sent or given to you. You should retain such record.
• justGO is not responsible for the service quality provided by any of our suppliers.
• We may without prior notice change the price, discontinue the availability or change the description of Service Components. Special promotions may be subject to certain additional terms and conditions.
• The costs associated with travel arrangements are not always stable, and currency movements can change. When you book a Service Component, we reserve the right to pass on any surcharges to you. Surcharges may be imposed to cover increases in transportation costs, including the costs of fuel and security charges.
• Airfares are subject to the prices and conditions quoted by the particular airlines and cannot be guaranteed by us.
• All prices indicated as applying to Service Components will be inclusive of VAT but exclusive of any other taxes and duties, which, unless otherwise indicated, will be charged separately if applicable.
• IATA requires that your personal contact information captured during our flight booking process is provided to the airline you will be flying with. This is done to ensure that the airline is able to contact you for any flights delays, schedule changes or any other operational updates that may occur.

5. Payment

• You will be required to provide the necessary payment account details when submitting your Booking request.
• By submitting a Booking request to us, you authorise us to debit your designated account with the relevant amounts due for the Service Components ordered.
• Should we be unable to duly effect such payment for any reason your Booking may be cancelled.
• You warrant that you are duly authorized to make payments from the account designated by you.
• We will provide you with an itinerary, Booking number and other electronic Travel Documents upon or following confirmation of your Booking.
• When arriving at the relevant Supplier you may be required to present your credit card, reasonably acceptable photo identification (passport, identity document and/or driver’s license) and any relevant Booking number and/or other relevant Travel Documents that we may have issued to you in respect of the particular Booking.
• The relevant Supplier will not be obliged to honor the Booking unless you provide it with such proof of your Booking as it may reasonably require.
• It may sometimes be appropriate to collect Travel Documents from you when purchasing your tickets.
• You should check all details of the Travel Documents (including the itinerary) upon receipt thereof. If there are any inaccuracies on any of the Travel Documents you should inform us immediately as we do not accept and loss as a result of such inaccuracies.
• justGO offers credit and debit card payments on the justGO website as well as system generated secure electronic payment links. We accept electronic fund transfer and cash payment into our bank account. We also accept 1FOR YOU or Celbux voucher payments.
• Possible payment issues: when a supplier updates its availability during the finalization of a transaction after payment has been taken, or when more than one customer is finalizing a transaction simultaneously. In these cases, justGO is unable to honour the agreed price due to the change by the supplier. justGO will in these instances either advise the customer of an additional payment, offer an alternative product or provide a full refund.

6. Changes, Cancellations and Refunds

• All bookings made at www.justGO.co.za are non-refundable and changes are not allowed. If your booking is entitled for a change or a refund, this needs to be confirmed by justGO before your scheduled departure.
• If you wish to make a change to the booking, we will do our best to make the change. Fares will be re-quoted at the time of amendment.
• If allowed, you may cancel your booking before departure but penalties will apply based on the supplier's rules. An administration fee will also be charged by justGO. All refunds when applicable will be paid by justGO.
• In some instances changes,cancellations and refunds need to be done with the bus supplier.
• Please note these administration fees are charged to cover the administration costs for making the changes. Therefore, please be aware that the relevant suppliers may have additional fees.
• Refunds can take up to 3 weeks or longer for processing from time of communication.
• If you can provide suitable proof that a passenger, for whom the service component was originally booked, has passed away or has been hospitalized and will be unable to use the service as a result, justGO will not charge any cancellation fees.
• If you are not showing up at the time of departure, you will not be eligible for a refund. It is your responsibility to be on time before departure.

7. General Conditions

• This agreement is governed by South African Law. The Parties consent to the jurisdiction of the appropriate Magistrate's Court with regard to any action based on these Terms and Conditions.
• This document reflects the only agreement between you and justGO. And you are contracted to the supplier independent of justGO.
• You will be liable for all legal fees or an attorney and own client scale in the event that justGO has to engage a lawyer to enforce or defend any of its rights.
• We do not accept liability for any actions, errors or omissions of the suppliers and their agents, which may result in a loss of any form, including personal harm.
• We do not accept liability for the consequences of actions beyond our control such as late or non-issuance of visas, passports or any other travel documentation, Acts of God etc.
• Whilst we at justGO are committed to doing so, you need to be aware that we cannot guarantee the extent to which your information is protected by third party service providers, such as airlines, hotels, car hire companies, etc., who need your personal information to conclude your travel arrangements.
• Every reasonable effort is usually made by Suppliers to adhere to confirmed Bookings. However a Supplier may require cancellations of or changes to a Service Component from time to time. We will try to advise you of any such cancellation of or change to a Service Component of which we become aware.
• Reselling of Packages or Service Components thereof, booked with us is strictly prohibited. Any resale of any tickets or other components of a Package purchased from us (or attempt) will entitle us to cancel such tickets and to resell them.
• We will try to ensure that sensitive payment information (such as your credit card details) provided to us are suitably protected. For such purposes we will implement reasonable security measures which may include cryptographic techniques to protect such information. There is however no guarantee that your information is 100% safe and secure.
• Use or enjoyment of a Service Component may be hazardous to the health or safety of the users of their services and you do so at your own risk.
• Although we try to ensure that the particulars of the suppliers are displayed and described completely and accurately, we do not warrant same and disclaim to the maximum extent permitted by applicable law any liability arising from any omissions and inaccuracies pertaining to such display and description save to the extent that such liability is caused by our gross negligence or fraud.
• We will not be liable for any indirect, special or consequential losses of any kind whatsoever arising in connection with any booking (whether in contract, statute or delict, including for negligence), save to the extent that such liability cannot be excluded by law.
•  In no event will our aggregate liability for the claims arising in connection with any booking exceed the fees actually received by us in respect of the service component most closely associated with the claims, irrespective of the cause of action (whether in contract, statute or delict, including for negligence), save to the extent that such liability cannot be excluded by law.
• It is strongly advised that you and those travelling with you take out adequate insurance cover such as cancellation due to illness, accident or injury, personal accident and personal liability, loss of or damage to baggage and sports equipment. Should your insurers dispute their liability for any reason, you will have recourse against the insurers only.
• It is entirely your responsibility to ensure that all your passports and visas are current, valid, obtained on time and that any vaccinations, inoculations, prophylactics (e.g. for malaria) and the like, where required, have been obtained. Passports must be valid for 6 (six) months after return to South Africa. You should check the requirements with the travel agent before travelling.
• Taxes: We will try to advise you of all mandatory taxes, which you must pay before departure. However, many countries charge departure taxes that can only be paid locally.
• Medical Problems: You must ensure that all facilities offered are able to cater for any requirements from a medical / disability point of view and to make direct arrangements with the Supplier concerned in order to cater for your needs or that of any other person travelling with you.
• We and our commercial partners may use your personal data for the purposes of executing transactions concluded with you, for billing purposes or in order to serve relevant advertising to you. We and our affiliates may send you information, special offers and advertising by email, through SMS, WhatsApp, within our regular newsletters, through once-off promotional offers or by telephone.
• If you do not want to receive the information as set out above then please send an e-mail to us at admin@justgo.
• The new regulations, effective on 01 June 2015, require that all parents arriving, transiting and departing from SA produce an unabridged birth certificate for their children. It is the traveler's responsibility to update themselves with the latest immigration requirements.
• http://www.dha.gov.za/index.php/civic-services/birth-certificates

8. General Conditions of Use for this Web Site

• You are solely responsible for all fees that may apply to your use of this web site and the services offered on it.
• You may not access this site for any purpose other than for utilizing the services offered on it in the normal manner. You may not access our site for the purposes of redistributing or otherwise using any of our content for your own business purposes unless you are expressly licensed thereto by us in writing.
• We do not usually monitor, edit, control or filter the content submitted to this site by our users. Such content, including as may be found in blogs, forums, chat groups, comment sections and bulletin boards, do not represent our views and we have not authorized or endorsed such content. Such content should also not be viewed as professional advice of any kind, be it medical, legal, financial or otherwise. Please notify our Customer Care Centre if you have a complaint about the activities of or content submitted by a user of this site.
• We do not distribute or endorse any products, services or events posted, promoted and/or listed on our site and our display of such products, services or events should not be construed as any form of endorsement thereof.
• Notwithstanding that this site may contain links to third-party web sites and that some third party web sites may contain links to this site we do not control, endorse or approve the activities or content of any such third-party web sites. Please contact the relevant web site proprietor if you have a complaint about the activities or content of a third party web site.
• Proprietary rights (including without limitation, the trade marks, copyright and patent rights) in the components of this site belong to us and our licensors, including in the compilations, collective works and derivative works created incorporating the content of our users.
• We also reserve the right, without notice and in our sole and absolute discretion, to make changes to any parts of the site inclusive of changes to these terms of use including those relating to our ordering service. It is your responsibility to review our terms of use on each occasion prior to making use of this site and our ordering service. If you continue to use this site after our amended terms of use has been posted on the web site, it will constitute a deemed acceptance of such amended terms of use. We specifically reserve the right at any time to change or discontinue without notice, any aspect and/or feature of this web site.
• You will be required to choose a user name and a password when registering with us or using some of our services.
• We are committed to protecting your privacy. We will collate the information which you give to us to provide you with services and personalize your use and visits of this site.
• We have to protect our business and secure our systems. Consequently, you should note that we may monitor and keep records of any communication that you may send to or receive via our web site and we may use, publish and disclose such communications for any lawful purpose. This may include our filtering of incoming and outgoing electronic data messages to identify, limit and/or prevent the transmission of unlawful or otherwise undesirable material or content.

9. justGO Privacy Policy

• Collection: We may collect certain information during any of the following: when engaging with third party service providers; making use of our internal reporting tools; making use of any reservation tools; making use of any other goods or services offered by us; during the booking process; during any online session from your web browser; from cookies we may send to your computer and from web beacons on our website to track how you use our website; and information, that you provide when you upload or download content from our website or when you enter prize draws, take advantage of promotions, respond to surveys or register and subscribe for certain additional services.
• Use of information: We may use your information to send you administrative messages and email updates regarding new products on our website; for marketing purposes; and for business purposes, which we think are beneficial to you.
• Disclosure: We might disclose your information in the specific circumstances mentioned in this policy.
• Security: We will always protect your information. You have the following choices: You can turn off cookies in your browser; or you can opt-out of marketing communications with us by clicking on unsubscribe link in any marketing email that has been sent you. 

More details on our Privacy Policy, click here. 

10. Our Customer Promise

• To the best of our ability to introduce you to a TSP which we have found to be:
• Reputable
• Of good financial standing
• We believe in honest, transparent, ethical and fair-trade business practice.
• A provider of quality products or services
• Sharing in our ethos of service excellence
• To advise you of required travel documentation and the validity thereof.
• To ensure accurate and timeouts issuance and delivery of travel documentation.
• To be available for advice before, during and after travel has commenced.
• Subject to statutory constraints or compliance with an order of court, we undertake to deal with all your information on a strictly confidential basis.

What are your responsibilities?

To clearly state your travel requirements and ensure they are understood.

To provide accurate information at all times, especially with regards to:

• The spelling of travelers names as per passport or ID document
• Contact details, such as telephone and email
• To check all details on quotes and confirmations and to confirm these are correct before travel documents are issued.
• To ensure that you are familiar with the terms and conditions of each supplier.
• To advise us of any special needs at the time of the booking and to understand that despite our best endeavors these requests may or may not be fulfilled by the supplier.
• To ensure that all personal travel documents are valid, such as passports, health certificates, international drivers licenses, visa(s), travel insurance etc.
• To present a valid form of payment timeously. Late or invalid payments may result in the cancellation of your reservation and you may incur financial penalties.

11. Insurance Terms & Conditions 

1. Travel with justGO opt-in Accidental Death Cover

All Individuals insured under Accidental Death Cover Opt-in Plan has cover as follows:
7 days accidental death cover from 1st day of travel. Cover starts at 00h01 on 1st day of travel and expires at 23h59 on 7th day after 1st day of travel. Cover is valid for the duration of the trip (up to a maximum of 7 days);
Accidental Death Cover opt-in limits as follows:
• All persons are covered for R10 000, provided at a premium of R 6,00 per person

• All persons who book a justGO Connect supplier receive a R2,000 cover included in the booking.

• The Benefit may cover non-South African, but is only applicable for accidental death claims within the borders of South Africa
Insurance Details
justGO (Pty) Limited (Registration number: 2016/5005544/07). justGO is a Juristic Representative of Clientèle Life.
Underwriter of this insurance product:
Clientèle Life Assurance Company Limited, a licensed life insurer, and an authorised financial services provider (FSP No 15268)
Registered Address: Clientèle Office Park, cnr Alon and Rivonia Roads, Morningside, 2128.
Tel : (011) 320 3000 | | email : services@clientele.co.za
Insurance administrator:
Kula Partners (Pty) Ltd 2007/030617/07, an authorized registered financial services provider (FSP No 43066)
Registered Address: Kaya House Ground Floor, 195 Jan Smuts Avenue, Parktown North, Johannesburg, 2193
Tel: (011) 109 1504 | | email: admin@kulapartners.co.za
Particulars of the Long -Term Insurance Ombudsman:
Private Bag X45 Claremont 7735 Tel: (021) 657 5000/ 086001030236 Fax: (021) 674 0951 Email: info@ombud.co.za.
Particulars of the FAIS Ombud:
Tel: 086 066 3274 or (012) 762 5000 Email info@faisombud.co.za

This scheme is underwritten in terms of the Long Term Insurance Act (Act 52 of 1998).

How to Claim?
Call Kula Partners Limited on: +27(0)10 109 1504
Send an email to Kula Partners Limited: admin@kulapartners.co.za
Information required:
Name and Surname of the deceased
ID Number/Date of birth of the deceased
Policy Number
Kula Partner Limited’s friendly staff will assist with the claim process.

2. Travel with justGO Connect/Lift Offers Ads, Accidental Death Cover included

All Individuals insured under Accidental Death Cover included in justGO Connect/Lift Offers Ads travel are as follows:
7 days accidental death cover from 1st day of travel. Cover starts at 00h01 on 1st day of travel and expires at 23h59 on 7th day after 1st day of travel. Cover is valid for the duration of the trip (up to a maximum of 7 days);
Accidental Death Cover included in justGO Connect travel limits as follows:
• All persons are covered for R2 000, no premium
• The Benefit may cover non-South African, but is only applicable for accidental death claims within the borders of South Africa
Insurance Details
justGO (Pty) Limited (Registration number: 2016/5005544/07). justGO is a Juristic Representative of Clientèle Life.
Underwriter of this insurance product:
Clientèle Life Assurance Company Limited, a licensed life insurer, and an authorised financial services provider (FSP No 15268)
Registered Address: Clientèle Office Park, cnr Alon and Rivonia Roads, Morningside, 2128.
Tel : (011) 320 3000 | | email : services@clientele.co.za
Insurance administrator:
Kula Partners (Pty) Ltd 2007/030617/07, an authorized registered financial services provider (FSP No 43066)
Registered Address: Kaya House Ground Floor, 195 Jan Smuts Avenue, Parktown North, Johannesburg, 2193
Tel: (011) 109 1504 | | email: admin@kulapartners.co.za
Particulars of the Long -Term Insurance Ombudsman:
Private Bag X45 Claremont 7735 Tel: (021) 657 5000 Fax: (021) 674 0951.
Particulars of the FAIS Ombud:
Tel: (012) 470 9080 or (012) 762 5000
All Individuals insured under Accidental Death Cover included in justGO Connect travel are as follows: 7 days accidental death cover from 1st day of travel. Cover starts at 00h01 on 1st day of travel and expires at 23h59 on 7th day after 1st day of travel. Cover is valid for the duration of the trip (up to a maximum of 7 days);
Accidental death cover limits for the justGO Sure Plan is as follows:
• All persons are covered for R2 000, no premium.
• The Benefit may cover non-South African, but is only applicable for accidental death claims within the borders of South Africa
How to Claim?
Call Kula Partners Limited on: +27(0)10 109 1504
Send an email to Kula Partners Limited: admin@kulapartners.co.za
Information required:
Name and Surname of the deceased
ID Number of the deceased
Kula Partner Limited’s friendly staff will assist with the claim process.

12. Terms & Conditions - Customer

1. Introduction to terms and conditions 1 January 2023
Please review our terms. Use of any of the services offered by justGO will be subject to the latest version of our terms available on this website.
Our terms contain specific provisions to limit our liability, allocate risk or liability to you or constitute an acknowledgement of certain facts by you.
If you are not yet 18, you must obtain your parents' or legal guardians' advance authorization, permission and consent to be bound by our terms of use.
We may change our terms of use from time to time. Such changes will take effect as and when published.

2. Our company
justGO (Pty) Ltd
Registration Number: 2016/500544/07
We are a registered South African company and we commit to complying with all current and future South African Acts and Laws to ensure we maintain business practices that are ethical, honest and transparent.

3. justGO Services
We are a Retail and Online Travel Agency facilitating transactions between you and Travel Suppliers, such as:
Airline, Bus, Shuttle, Taxi Services and Lift Offer Ads

4. Bookings
Each Booking is subject to these terms of use as well as the applicable Supplier’s Booking Terms.
We act as an agent for the Suppliers and as such we accept Bookings on behalf of such Suppliers and collect payment from you on behalf of such Suppliers. Each Booking for a Service Component to be rendered by a Supplier will constitute a direct agreement between you and the relevant Supplier.
Your Booking request will constitute an offer on the terms and conditions contained in these terms of use and the relevant Booking Terms.
Please note that we will try to send to you a confirmation notice for every valid Booking request we receive from you, we cannot guarantee that such confirmation notice will be received by you, nor that, if they are received by you.
If you do not receive a confirmation notice after submitting your payment information, or if you experience an error message or service interruption after submitting your payment information, you should confirm with our Call Centre. We will not be liable for any losses you may suffer in this regard.
The information you have submitted with your Booking request will be processed as you have provided it. If you realize that an error has been made or that you need to make a change to such information, you should advise us immediately.
A complete record of your Booking will be sent via email or WhatsApp. You should retain such record.
justGO is not responsible for the service quality provided by any of our suppliers.
We may without prior notice change the price, discontinue the availability or change the description of Service Components. Special promotions may be subject to certain additional terms and conditions.
The costs associated with travel arrangements are not always stable, and currency movements can change. When you book a Service Component, we reserve the right to pass on any surcharges to you. Surcharges may be imposed to cover increases in transportation costs, including the costs of fuel and security charges.
Airfares are subject to the prices and conditions quoted by the particular airlines and cannot be guaranteed by us.
All prices indicated as applying to Service Components will be inclusive of VAT but exclusive of any other taxes and duties, which, unless otherwise indicated, will be charged separately if applicable.
IATA requires that your personal contact information captured during our flight booking process is provided to the airline you will be flying with. This is done to ensure that the airline is able to contact you for any flight delays, schedule changes or any other operational updates that may occur.

5. Payment
You will be required to provide the necessary payment account details when submitting your Booking request.
By submitting a Booking request to us, you authorise us to debit your designated account with the relevant amounts due for the Service Components ordered.
Should we be unable to duly effect such payment for any reason your Booking may be cancelled.
You warrant that you are duly authorized to make payments from the account designated by you.
We will provide you with an itinerary, Booking number and other electronic Travel Documents upon or following confirmation of your Booking.
When arriving at the relevant Supplier you may be required to present your credit card, reasonably acceptable photo identification (passport, identity document and/or driver’s license) and any relevant Booking number and/or other relevant Travel Documents that we may have issued to you in respect of the particular Booking.
The relevant Supplier will not be obliged to honour the Booking unless you provide it with such proof of your Booking as it may reasonably require.
It may sometimes be appropriate to collect Travel Documents from you when purchasing your tickets.
You should check all details of the Travel Documents (including the itinerary) upon receipt thereof. If there are any inaccuracies on any of the Travel Documents you should inform us immediately as we do not accept and loss as a result of such inaccuracies.
justGO offers credit and debit card payments on the justGO website as well as system generated secure electronic payment links. We accept electronic fund transfer and cash payment into our bank account. We also accept 1FOR YOU, Celbux voucher payments and ZeroPay with 3 instalments.
Possible payment issues: when a supplier updates its availability during the finalization of a transaction after payment has been taken, or when more than one customer is finalizing a transaction simultaneously. In these cases, justGO is unable to honour the agreed price due to the change by the supplier. justGO will in these instances either advise the customer of an additional payment, offer an alternative product or provide a full refund.

6. Changes, Cancellations and Refunds

6.1 justGO Platform Bookings
All bookings made on all justGO platforms are non-refundable and changes are not allowed, except for justGO connect/Lift Offer Ads bookings. If your booking is entitled for a change or a refund, this needs to be confirmed by justGO before your scheduled departure.
If you wish to make a change to the booking, we will do our best to make the change. Fares will be re-quoted at the time of amendment.
If allowed, you may cancel your booking before departure but penalties will apply based on the supplier's rules. An administration fee will also be charged by justGO. All refunds when applicable will be paid by justGO.
In some instances changes, cancellations and refunds need to be done with the bus supplier.
Please note these administration fees are charged to cover the administration costs for making the changes. Therefore, please be aware that the relevant suppliers may have additional fees.
Refunds can take up to 3 weeks or longer for processing from time of communication.
If you can provide suitable proof that a passenger, for whom the service component was originally booked, has passed away or has been hospitalized and will be unable to use the service as a result, justGO will not charge any cancellation fees.
If you are not showing up at the time of departure, you will not be eligible for a refund. It is your responsibility to be on time before departure.

6.2 justGO Connect/Lift Offer Ads Platform Bookings
You are able to change or cancel a justGO Connect/Lift Offer Ads booking made on any of the platforms. Additional cost may be applicable. If your booking is entitled for a change or a refund, this needs to be confirmed by justGO before your scheduled departure.
If you wish to make a change to the booking, we will do our best to make the change. Fares will be re-quoted at the time of amendment.
If allowed, you may cancel your booking before departure but penalties will apply based on the supplier's rules. An administration fee will also be charged by justGO. All refunds when applicable will be paid by justGO on voucher to be used on the website.
In some instances changes, cancellations and refunds need to be done with the justGO call centre.
Please note these administration fees are charged to cover the administration costs for making the changes. Therefore, please be aware that the relevant suppliers may have additional fees.
Refunds can take up to 3 weeks or longer for processing from time of communication.
If you can provide suitable proof that a passenger, for whom the service component was originally booked, has passed away or has been hospitalized and will be unable to use the service as a result, justGO will not charge any cancellation fees.
If you are not showing up at the time of departure, you will not be eligible for a refund. It is your responsibility to be on time before departure.

6.2.1 Cancellation
To cancel a ticket please contact justGO via email at help@justgo.co.za or WhatsApp on 078 209 2789.
Booking can be cancelled before departure time, but penalties will be applicable, up to 48 hours before departure 25% cancellation fee will apply.
Booking can be cancelled before departure time, but penalties will be applicable, up to 24 hours before departure 50% cancellation fee will apply.
If a passenger cancels a trip less than 24 hours before departure - no refund is due.

6.2.2 Changes
To make changes for a ticket please use our app to request a change if it's possible.
For all changes justGO will charge an administration fee of R50 is applicable for a name change, date change and route change per passenger per sector.
Any fare difference will be charged separately"
If the justGO Connect bus/taxi/shuttle/Lift Offer Ads is delayed for more than 4 hours, justGO will assist during office hours with a refund to a voucher or rebook the passenger to another supplier
If the justGO Connect bus/taxi/shuttle/lift offer ads delays less than 4 hours, the passenger will have to wait.

6.2.3 Refunds
All refunds are back to voucher for future use valid for 12 months from the date of issue
Refund vouchers can take up to 7 working days to be issued

7. General Conditions
This agreement is governed by South African Law. The Parties consent to the jurisdiction of the appropriate Magistrate's Court with regard to any action based on these Terms and Conditions.
This document reflects the only agreement between you and justGO. And you are contracted to the supplier independent of justGO.
You will be liable for all legal fees or an attorney and own client scale in the event that justGO has to engage a lawyer to enforce or defend any of its rights.
We do not accept liability for any actions, errors or omissions of the suppliers and their agents, which may result in a loss of any form, including personal harm.
We do not accept liability for the consequences of actions beyond our control such as late arrival or non-issuance of visas, passports or any other travel documentation, Acts of God etc.
Whilst we at justGO are committed to doing so, you need to be aware that we cannot guarantee the extent to which your information is protected by third party service providers, such as airlines, hotels, car hire companies, etc., who need your personal information to conclude your travel arrangements.
Every reasonable effort is usually made by Suppliers to adhere to confirmed Bookings. However a Supplier may require cancellations of or changes to a Service Component from time to time. We will try to advise you of any such cancellation of or change to a Service Component of which we become aware.
Reselling of Packages or Service Components thereof, booked with us is strictly prohibited. Any resale of any tickets or other components of a Package purchased from us (or attempt) will entitle us to cancel such tickets and to resell them.
We will try to ensure that sensitive payment information (such as your credit card details) provided to us are suitably protected. For such purposes we will implement reasonable security measures which may include cryptographic techniques to protect such information. There is however no guarantee that your information is 100% safe and secure.
Use or enjoyment of a Service Component may be hazardous to the health or safety of the users of their services and you do so at your own risk.
Although we try to ensure that the particulars of the suppliers are displayed and described completely and accurately, we do not warrant same and disclaim to the maximum extent permitted by applicable law any liability arising from any omissions and inaccuracies pertaining to such display and description save to the extent that such liability is caused by our gross negligence or fraud.
We will not be liable for any indirect, special or consequential losses of any kind whatsoever arising in connection with any booking (whether in contract, statute or delict, including for negligence), save to the extent that such liability cannot be excluded by law.
In no event will our aggregate liability for the claims arising in connection with any booking exceed the fees actually received by us in respect of the service component most closely associated with the claims, irrespective of the cause of action (whether in contract, statute or delict, including for negligence), save to the extent that such liability cannot be excluded by law.
It is strongly advised that you and those travelling with you take out adequate insurance cover such as cancellation due to illness, accident or injury, personal accident and personal liability, loss of or damage to baggage and sports equipment. Should your insurers dispute their liability for any reason, you will have recourse against the insurers only.
It is entirely your responsibility to ensure that all your passports and visas are current, valid, obtained on time and that any vaccinations, inoculations, prophylactics (e.g. for malaria) and the like, where required, have been obtained. Passports must be valid for 6 (six) months after return to South Africa. You should check the requirements with the travel agent before travelling.
Taxes: We will try to advise you of all mandatory taxes, which you must pay before departure. However, many countries charge departure taxes that can only be paid locally.
Medical Problems: You must ensure that all facilities offered are able to cater for any requirements from a medical / disability point of view and to make direct arrangements with the Supplier concerned in order to cater for your needs or that of any other person travelling with you.
We and our commercial partners may use your personal data for the purposes of executing transactions concluded with you, for billing purposes or in order to serve relevant advertising to you. We and our affiliates may send you information, special offers and advertising by email, through SMS, WhatsApp, within our regular newsletters, through once-off promotional offers or by telephone.
If you do not want to receive the information as set out above then please send an e-mail to us at admin@justgo.co.za
The new regulations, effective on 01 June 2015, require that all parents arriving, transiting and departing from SA produce an unabridged birth certificate for their children. It is the traveller’s responsibility to update themselves with the latest immigration requirements.
http://www.dha.gov.za/index.php/civic-services/birth-certificates

8. General Conditions of Use for this Web Site
You are solely responsible for all fees that may apply to your use of this web site and the services offered on it.
You may not access this site for any purpose other than for utilizing the services offered on it in the normal manner. You may not access our site for the purposes of redistributing or otherwise using any of our content for your own business purposes unless you are expressly licensed thereto by us in writing.
We do not usually monitor, edit, control or filter the content submitted to this site by our users. Such content, including as may be found in blogs, forums, chat groups, comment sections and bulletin boards, do not represent our views and we have not authorized or endorsed such content. Such content should also not be viewed as professional advice of any kind, be it medical, legal, financial or otherwise. Please notify our Customer Care Centre if you have a complaint about the activities of or content submitted by a user of this site.
We do not distribute or endorse any products, services or events posted, promoted and/or listed on our site and our display of such products, services or events should not be construed as any form of endorsement thereof.
Not with standing that this site may contain links to third-party websites and that some third party websites may contain links to this site we do not control, endorse or approve the activities or content of any such third-party websites. Please contact the relevant website proprietor if you have a complaint about the activities or content of a third party website.
Proprietary rights (including without limitation, the trade marks, copyright and patent rights) in the components of this site belong to us and our licensors, including in the compilations, collective works and derivative works created incorporating the content of our users.
We also reserve the right, without notice and in our sole and absolute discretion, to make changes to any parts of the site inclusive of changes to these terms of use including those relating to our ordering service. It is your responsibility to review our terms of use on each occasion prior to making use of this site and our ordering service. If you continue to use this site after our amended terms of use has been posted on the website, it will constitute a deemed acceptance of such amended terms of use. We specifically reserve the right at any time to change or discontinue without notice, any aspect and/or feature of this website.
You will be required to choose a user name and a password when registering with us or using some of our services.
We are committed to protecting your privacy. We will collate the information which you give to us to provide you with services and personalize your use and visits of this site.
We have to protect our business and secure our systems. Consequently, you should note that we may monitor and keep records of any communication that you may send to or receive via our website and we may use, publish and disclose such communications for any lawful purpose. This may include our filtering of incoming and outgoing electronic data messages to identify, limit and/or prevent the transmission of unlawful or otherwise undesirable material or content.

8.1. Booking a Seat with justGO Connect/Lift Offer Ads

justGO Connect/Lift Offer Ads has set up a system for booking Seats online ( “Booking”) for Trips offered on the Platform.

The methods of booking of a Seat depend on the nature of the Trip envisaged.

justGO Connect/Lift Offer Ads provides to users on the Platform a search engine based on different search criteria (Place of origin, destination, dates, number of travellers, etc.). Certain additional functionalities are provided on the search engine when the user is connected with his/her Account. justGO Connect/Lift Offer Ads invites the user, regardless of the booking process used, to carefully consult and use the search engine to determine the offer that is most adapted to his/her needs. The Customer, booking a Trip on a Point of Sales can also ask the Driver or the desk agent to do the search.

8.1.1 justGO Connect/Lift Offer Trip

When a Passenger is interested in a justGO Connect/Lift Offer Advert benefiting from Booking, he may make an online Booking request. This Booking request is accepted automatically. At the time of the Booking, the Passenger makes the online payment of the Cost Contribution and the related Service Fees, where applicable. After receipt of the payment by Lift Offer Ads and validation of the Booking request by the Driver, where applicable, the Passenger receives a Booking confirmation (the “Booking Confirmation”) via email, also dependent on selection via

sms or whatsapp.

At the time of the Booking Confirmation, justGO Connect/Lift Offer Ads will include the telephone number of the Driver (if you are the Passenger) or of the Passenger (if you are the Driver), by accepting the T&C’s you agree to display your phone number. You are then solely responsible for executing the contract binding you to the other Member.

8.1.2 Trip

For Trips, justGO Connect/Lift Offer Ads enables the Booking of Tickets for a given Trip through the Platform.

The Transport Services are governed by the GT&C of Sale of the relevant Driver, depending on the Trip selected by the Customer, which must be accepted by the Customer before placing the order. justGO Connect/Lift Offer Ads does not provide any transport services with regards to Trips, the Drivers are solely party to the GT&Cs of Sale. You recognize that the booking of Seats for a given Trip is subject to the GT&Cs of Sale of the relevant Driver.

justGO Connect/Lift Offer Ads draws your attention to the fact that certain Transport Services offered by the Driver and mentioned on the Website may be withdrawn, in particular for climactic reasons, seasonal pic, or in the event of force majeure.

8.1.3 Named nature of the Seat booking and terms of use of the Services on behalf of a third party

Any use of the Services, in the capacity of Passenger or Driver, relates to a specific name. The Driver and the Passenger must correspond to the identity communicated to justGO Connect/Lift Offer Ads and the other Members participating in the justGO Connect/Lift Offer Trip or to the Driver, where applicable.

However, justGO Connect/Lift Offer Ads allows its Members to book one or more Seats on behalf of a third party. In this case, you undertake to accurately indicate to the Driver, at the time of the Booking, the forenames, age and telephone number of the person on whose behalf you are reserving a Seat. It is strictly prohibited to book a Seat for a minor under the age of 18 travelling alone for a justGO Connect/Lift Offer Trip.

In addition, the Platform is intended for the booking of Seats for individuals. It is forbidden to book a Seat for transporting any object, package, animal traveling alone or material items whatsoever.

Furthermore, it is prohibited to publish a justGO Connect/Lift Offer Advert for a Driver other than you.

9. justGO Privacy Policy
Collection: We may collect certain information during any of the following: when engaging with third party service providers; making use of our internal reporting tools; making use of any reservation tools; making use of any other goods or services offered by us; during the booking process; during any online session from your web browser; from cookies we may send to your computer and from web beacons on our website to track how you use our website; and information, that you provide when you upload or download content from our website or when you enter prize draws, take advantage of promotions, respond to surveys or register and subscribe for certain additional services.
Use of information: We may use your information to send you administrative messages and email updates regarding new products on our website; for marketing purposes; and for business purposes, which we think are beneficial to you.
Disclosure: We might disclose your information in the specific circumstances mentioned in this policy.
Security: We will always protect your information. You have the following choices: You can turn off cookies in your browser; or you can opt-out of marketing communications with us by clicking on unsubscribe link in any marketing email that has been sent you.

13. justGO Connect/Lift Offer Ads Operator Agreement

The terms and conditions below are effective from 1 January 2023
The content of this document is intended solely for the use of an individual or entity to whom it is addressed and any others who are specifically authorized to receive it. It may contain confidential information. You are hereby notified that any disclosure, copying, distribution or otherwise placing reliance on the contents of this information is prohibited and may be unlawful in certain legal jurisdictions. The contents of the following document are the property of justGO Connect (Pty) Ltd. This document is provided for its intended recipients to use as a statement of requirements for business.
justGO Connect (Pty)Ltd reserves the right to add and/or delete material from this document at any time.
This justGO Connect/Lift Offer Ads Operator agreement is entered into and deemed effective as of the date accepted between the following entities, collectively known as the “Parties”
Myself, a justGO Connect/Lift Offer Ads Operator applicant
and
justGO Connect (Pty)Ltd (Registration number: 2023/638859/07).
Address: Unit 5, Woodlands House, Woodlands Drive, Woodstock, Cape Town
Contact 087 300 1111
We are a registered South African company and we commit to complying with all current and future South African Acts and Laws to ensure to maintain business practices that are ethical, honest, and transparent.

Lift Offer Ads

Subject

justGO (hereinafter referred to as “Lift Offer Ads”) has developed a ridesharing platform accessible on a website at the address wwwjustgo.co.za or in the form of a mobile application, and designed (The Platform) (i) to put drivers travelling to a given destination in contact with passengers going in the same direction, in order to enable them to share the Trip and therefore the associated costs.

These terms and conditions have the purpose of governing access to and the terms of use of The Platform. Please read them carefully. You understand and recognise that Lift Offer Ads is not a party to any agreement, contract or contractual relations of any nature, entered into between the Members of The Platform or between you and the Driver.

By clicking “Login with Facebook” or “Register with an email address”, you recognise having read and accepted all these general conditions of use.

If you use your Account to log into the Lift Offer Ads platform of another country (for example, www.Lift Offer Ads.com.br), please note that (i) the terms and conditions of that platform, (ii) the privacy policy of that platform, and (iii) the statutory rules and regulations of that country will apply. This also means that information of your Account including personal data may have to be transferred to the legal entity operating that other platform. Please note that Lift Offer Ads reserves the right to restrict access to the Platform to users reasonably identified as located outside the territory of the European Union.

13.1. justGO Connect/Lift Offer Ads Responsibilities

A profile will be added by justGO Connect to successful justGO Connect/Lift Offer Ads Operators based on the criteria indicated below.
justGO Connect may verify profile information for transparency and fraud prevention.
justGO Connect agrees to add the approved justGO Connect/Lift Offer Ads Operator to the justGO platform to assist with the online sales.
justGO Connect provides a platform for independent transport providers to sell their product with the justGO Connect brand via the justGO Connect sales channel and Lift Offer Ads.
justGO Connect acts as a booking agent for justGO Connect/Lift Offer Ads Operators and accepts bookings and collect payment on behalf of the suppliers and Ads under the justGO Connect brand.
Bookings are subject to the terms and conditions of justGO.
The platform is for booking seats only and not for shipping parcels or objects.
After booking a trip, justGO Connect will collect the total amount paid by the passengers.
Each booking for a service component/trip/Ads is a direct agreement between you, the justGO Connect/Lift Offer Ads Operator and the relevant passenger.
justGO Connect will send a confirmation notice for every valid booking request, but cannot guarantee that such confirmation notice will be received by the passenger.
justGO Connect is not liable for any losses you may incur during your trip.
The information submitted with the booking request will be processed by justGO Connect as provided. If there is an error, kindly contact justGO’s Call Centre immediately.
A complete record of the passenger booking will be available on the justGO Connect app.
justGO Connect is not responsible for the service/quality provided by any of the operators.

13.2. justGO Connect/Lift Offer Ads Operator Requirements

As a justGO Connect/Lift Offer Ads Operator you need to adhere to all of the following and submit the necessary documentation:
Minimum of 21 years of age.
Valid driver's license - Professional Driving Permit (PrDP)
Roadworthiness test certificate with an accredited dealer.
Identity document (ID), valid driving license card (same code of vehicle for which you are applying for), or valid South African Passport.
If you are operating cross border trips you need to have a valid Cross Border Permit.
To be eligible for the platform, operators must have vehicles that meet approval standards, if the vehicles are not approved, they will be removed from the platform.
Additional documentation may be required dependent on the route and service provided.

Vehicle requirements:

• ABS, passenger, and driver airbags safety features fitted to all vehicles.
• Good condition no cosmetic damage.
• justGO Connect reserves the right to update the eligibility criteria of vehicles as they relate to different products at any time, in its sole discretion and without prior notice.
• Working windows and air conditioning.
• No full-sized vans or trucks.
• No government cars or marked vehicles.
• No salvaged or rebuilt vehicles.
• By signing up, you agree that your vehicle is fully compliant.

13.3. Additional Lift Offer Ads Operator Requirements

As Member, and providing you fulfil the conditions below, you can create and post Lift Offer Adverts on the Platform by entering information about the Trip you intend to make (dates/times and collection points and arrival, number of seats offered, options available, amount of the Cost Contribution, etc.).

When posting your Lift Offer Advert, you can indicate the milestone cities in which you agree to stop, to pick up or drop off Passengers. The sections of the Lift Offer Trip between these milestone cities or between one of these milestone towns and the collection point or destination of the Lift Offer Trip constitute “Legs”.

You are only authorised to post a Lift Offer Advert if you fulfil all the following conditions:

You only offer Lift Offer Adverts for vehicles you own or use with the express permission of the owner, and in all cases that you are authorised to use for the purposes of ridesharing;

You are and remain the main driver of the vehicle subject of the Lift Offer Advert;

The vehicle has valid third party insurance;

You have no contraindication or medical incapacity for driving;

The vehicle you intend to use for the Trip is a touring car with 4 wheels and a maximum of 7 seats, to the exclusion of cars requiring no licence to drive;

You do not intend posting another advert for the same Lift Offer Trip on the Platform;

You do not offer more Seats than the number available in your vehicle;

All Seats offered have a seatbelt, even if the vehicle is approved with seats having no seatbelt;

To use a vehicle in good working order and which complies with the applicable legal provisions;

You are a consumer and do not act as a professional.

You recognise that you are solely responsible for the content of the Lift Offer Advert you post on the Platform. Consequently, you represent and warrant the accuracy and truthfulness of all information contained in your Lift Offer Advert, and you undertake to fulfil the Trip under the conditions described in your Lift Offer Advert.

Your Lift Offer Advert will be posted on the Platform and therefore visible to Members and all visitors, even non-members, conducting a search on the Platform or on the website of Lift Offer Ads’s partners. Lift Offer Ads reserves the right, at its sole discretion and without notice, to not post or to remove, at any time, any Lift Offer Advert that does not comply with the T&Cs or that it considers as damaging to its image, that of the Platform, or that of the Services.

You are informed that in the event that you present yourself as a consumer by using the Platform when in fact you act as a professional, you are exposed to sanctions provided by the applicable law.

13.4. justGO Connect/Lift Offer Ads Operator Responsibilities

The justGO Connect/Lift Offer Ads Operator is responsible to load the trip details on the justGO Connect app.
Only an approved justGO Connect/Lift Offer Ads Operator is allowed to load trips.
You are only allowed to use your own login details to load a trip.
The minimum time frame to load a trip is 3 hours before departure, using the justGO app and unique login details.
The justGO Connect/Lift Offer Ads Operator must clearly state the departure point, arrival point, price, and travel date.
The justGO Connect/Lift Offer Ads Operator must keep their documents valid and updated with justGO for any changes or renewals.
The justGO Connect/Lift Offer Ads Operator must provide accurate information, especially regarding contact details (telephone, email, home address).
The justGO Connect/Lift Offer Ads Operator will charge the same amount to each and every passenger who is in the vehicle.
All Operators will load passengers at the address that is dedicated on the booking details loaded on the system.
If any issues arise you need to make the justGO agent/call centre aware of this immediately using the app or via email to help@justgo.co.za.
The justGO Connect/Lift Offer Ads Operator needs to close a trip once the shuttle/taxi/ bus has arrived at the destination on the justGO app using your unique login details.
It is important to respect agreed-upon times and places with passengers, especially the meeting place and drop