FAQ's

1. Where can I book?
You can book a bus, shuttle, taxi or a flight to various destinations in Southern Africa using the following platforms:
Download our app on the Apple or Play Store.
You can also book on our website at www.justgo.co.za
You can send us a WhatsApp message on 078 209 2789 or from abroad +27 078 209 2789
Send us an email to help@justgo.co.za

2. What do I do if I have problem when making a booking?
It is important to first check if your computer or phone is connected to the internet, if you are unable to find your preferred bus, shuttle, taxi or flight.
You can contact us during our offices hours between 08:15 and 16:30 weekdays and 08:30 - 12:30 on Saturdays.
If you encounter any problem outside of these hours or on a public holiday, you should contact the supplier directly, alternatively you can email us on help@justgo.co.za

3. What documents do I need to book/ board the bus, taxi or shuttle?
After you complete your booking process, we will send you an email and WhatsApp with confirmation of your trip details.
The confirmation with your identification documents which is either an ID, passport or driver's license will be proof of travel for your journey.

4. How can I pay with justGO?
We accept all major bank cards, including international cards. (Excluding Diners and Amex)
We use a 3D process to make sure that all transactions are secured and protected for justGO and the client's safety.
We also offer EFT payments which require online banking.
We also offer ZeroPay, Celbux, 1ForYou vouchers and other forms of payment as advertised on our payment page.
We also offer an EasyPay payment option for customers looking to pay cash, please contact us to arrange this payment process via WhatsApp message on 078 209 2789. 

5. Where will the pick-up point be and drop-off?
This information is provided on the booking confirmation.
You can access the information using the justGO app under the heading MY TRIPS and insert your surname with your JG reference number to obtain this information (add link)

6. Can I choose a seat?
Our website does not allow seat selection prior to departure. The system will allocate the seat automatically. When boarding seats will be filled on first come first serve basis.
However if you have a specific request regarding your seating arrangements, you can contact us on help@justgo.co.za and will assist where possible.

7. How much kg of luggage is allowed?
For bus, shuttle and taxi the tickets include 20kg in the price.
For Safair flights our ticket price only allows for hand luggage up to 7kg.

8. How much do you charge for extra luggage?
In addition to the 20kg included on bus, shuttle and taxi ticket, there is a charge for excess luggage during the check-in process, please contact the bus supplier for specific rates.
For Safair tickets an extra 20kg can be purchase at check-in, confirm rates with the airline carrier.

9. I do not see the bus, shuttle, taxi or flight available for the time I would like to travel.
Contact our call centre during office hours via WhatsApp on 078 209 2789 or call us on 087 330 1111.
During afterhours contact us on help@justgo.co.za

10. Where or how will I get my ticket?
After you complete your booking process, we will send you an email and WhatsApp with confirmation of your trip details.
You can access the justGO app under the heading MY TRIPS and insert your surname with your JG reference number to obtain this information. (add link)
Contact our call centre during office hours via WhatsApp on 078 209 2789 or call us on 087 330 1111.
During afterhours contact us on help@justgo.co.za

11. I made a mistake while booking, what do I need to do now?
Contact us on one of the below channels to assist you:
Should you wish to change/cancel your booking you can access the justGO app. (add link)
Contact our call centre during office hours via WhatsApp on 078 209 2789 or call us on 087 330 1111.
During afterhours contact us on help@justgo.co.za

12. Please resend my booking confirmation
justGO has sent you an email and/or WhatsApp with confirmation of your trip details on your booking date.
You can also retrieve this information, via the justGO app under the heading MY TRIPS and insert your surname with your JG reference number. (add link)
Alternatively, contact our call centre during office hours via WhatsApp on 078 209 2789 or call us on 087 330 1111.
During afterhours contact us on help@justgo.co.za

13. Where can I collect or print my ticket?
You can use/produce the ticket confirmation on your phone sent to you via WhatsApp, click on the link and your confirmation will display.
You can also access the booking confirmation information using the justGO app. Under the heading MY TRIPS insert your surname with your JG reference number to view the ticket and take a screenshot. (add link)
Alternatively, contact our call centre during office hours via WhatsApp on 078 209 2789 or call us on 087 330 1111.
During afterhours contact us on help@justgo.co.za

14. What time should I arrive at the before the departure for my bus, shuttle, taxi or flight?
For a bus, shuttle or taxi trip, you must be at the departure point at least 30min before the departure time.
For flights, you must be at the airport at least 60min before departure time with online check-in, and 90min for airport check-in.

15. What happens if I miss the bus, shuttle or taxi?
For all no-shows, the ticket and money will be forfeited.

16. Do you provide food on-board?
No, you need to bring your own food.
With a multiple stop trip, you would be able to purchase food on-route.

17. I need to change/cancel my trip
Contact us on one of the below channels to assist you:
Should you wish to change/cancel your booking you can access the justGO app. (add link)
If you have booked a justGO Connect supplier you can contact our call centre during office hours via WhatsApp on 078 209 2789 or call us on 087 330 1111.
During afterhours contact us on help@justgo.co.za

18. My bus, shuttle, taxi is delayed or I am unable to locate the transport provider
If the bus, shuttle or taxi did not arrive on the scheduled departure time, it is important that you provide us with the correct contact number as the service provider will contact you with regards to any delays.
Reconfirm the departure point, vehicle registration on your booking confirmation.
For extended delays after hours please contact the Bus Company or justGO on help@justgo.co.za.

19. The service provider is unable to complete the trip due to a technical breakdown, what should I do?
Contractually it is the service provider’s responsibility to deliver you to your destination.

20. Can I provide feedback on my experience with a service provider?
On completion of the trip, justGO will provide you with a link to rate the trip.

21. Are children allowed to travel alone?
Children under the age of 18 years are considered as unaccompanied minors and are not allowed to travel alone.

22. What is the price for children and infants when traveling by bus, shuttle or taxi?
Children and adults pay the same price on tickets booked.
Infants under the age of 2 traveling on a parents lap, travel for free, as per each suppliers rule.

23. Can I purchase accident cover for my trip?
If you purchase a justGO Connect ticket your accidental death cover is included. If you book any other supplier you can purchase accidental death cover online during the booking process.

24. Up and till when can I purchase a ticket?
You can purchase your ticket online up to 2 hours before departure for bus suppliers.
All justGO Connect suppliers you can purchase up to 15 minutes before departure.

25. How many passenger can I book online per transaction?
A maximum of 9 passengers can be booked per booking.

26. How do I contact justGO?
Contact us on one of the below channels:
Our office hours are between 08:15 and 16:30 weekdays and 08:30 - 12:30 on Saturdays
Telephone: 087 330 1111
WhatsApp: 078 209 2789
If you encounter any problem outside of these hours or on public holiday's, you can contact us via email. We shall respond as soon as possible.
Email: help@justgo.co.za

27. How do I contact the bus suppliers?

AFRICAN PASSENGER MOTORS - 081 427 5164
APMWC - 021 100 5126
BADELA - Whats App only on 065 346 3078
BEST EXPRESS LOGISTICS - Whats App only on 065 346 3078
BIG TREE - Whats App only on 065 346 3078
CHAMBOKO DELUXE COACHES - Whats App only on 065 346 3078
CHIHWA TOURS - Whats App only on 065 346 3078
CHILWANS EXPRESS - Whats App only on 065 346 3078
CITILINER - 011 611 8000
DELTA COACHES (INTERCITY) - 073 900 5023
DELTA COACHES (CROSS BORDER) - 011 338 5464
EAGLE LINER - 010 822 9000
ELDO COACHES - 021 940 8088
FFGERTSE - Whats App only on 065 346 3078
FORTUNE BUS - Whats App only on 065 346 3078
FUN LOVERS - Whats App only on 065 346 3078
GASELA LUXURY COACHES - Whats App only on 065 346 3078
GREYHOUND - 011 611 8000
ILULABUS - 062 241 0474
INTERCAPE - 021 380 4400
INTERCITY EXPRESS - 010 822 9000
JACOBS COACHES - Whats App only on 065 346 3078
JOBELA STAR - Whats App only on 065 346 3078
LAMAVUSO - Whats App only on 065 346 3078
LLVAYA AFRICA - Whats App only on 065 346 3078
LUCIANO LUXURY - Whats App only on 065 346 3078
LUVALO BROTHERS TRANSPORT - Whats App only on 065 346 3078
MARGATE COACH - 039 312 1406
MAVUMISA - Whats App only on 065 346 3078
MAKALALA - Whats App only on 065 346 3078
MB TRANSPORT - Whats App only on 065 346 3078
MUNENZWA - Whats App only on 065 346 3078
NOBLE'S TRANS - Whats App only on 065 346 3078
NOZULU BUS - 079 722 2788/ 072 742 1978
SHALOM BUS SERVICE - Whats App only on 065 346 3078
TAMUKA COACHES - 073 611 8587/ 084 575 4609
TEMSLOGISTICS - Whats App only on 065 346 3078
TRANSIT LINER - Whats App only on 065 346 3078
VILAMORA TOURS - Whats App only on 065 346 3078
WEZWE COACHES - Whats App only on 065 346 3078
WILLIAM COACH TOURS - Whats App only on 065 346 3078  

28. justGO Connect Operators

What are the requirements to become a justGO Connect operator?
Download the app to sign up to become an accredited justGO Connect operator.
(Add link to IOS and Android here)
The following documents are required with sign up: Motor vehicle licenses, vehicle registration documents and numbers, and a permit that shows that you are allowed to operate the routes you have indicated. You also require an operator card.
For cross border trips, you need to have a valid cross-border permit.
Once you are signed up the justGO Connect brand manager will be in contact to confirm your application and provide you with login details, as well and training to load your trips.

How will I be able to load my trips?
Using the justGO app and your unique login details. justGO will provide training and assistance to load your first trip. Kindly ensure you have read the terms and conditions with regards to the change and cancellation policies. (Terms and conditions link)

As the operator, how will I get my passenger list to ensure all passengers have boarded the trip?
This is done on the justGO app by using your unique login details.
You will be able to view and download the passenger list on the app.
(click and go to app - operator login)

When can I close a trip?
You can only close a trip once the shuttle/taxi/ bus has arrived at the destination on the justGO app using your unique login details.

What will happen when we are changing a driver due to unforeseen circumstances?
You would need to inform justGO and will only be able to swap the driver with a driver who has a valid driver's license and PDP.
Documents need to be submitted prior to departure by email to connect@justgo.co.za.

What will happen when we are changing a vehicle due to unforeseen circumstances?
You would need to inform justGO of the new registration number and can only be a approved vehicle with justGO, to get approval send documents prior to departure to connect@justgo.co.za.

How long in advance can I load a trip?
You can load a trip 6 months in advance.

Can I load a trip at the last minute?
The minimum time frame to load a trip is 3 hours before departure, using the justGO app and your unique login details. (Provide link)
Please note: Allow sufficient time to sell tickets, we recommend you allow for substantial time to resell, at least 24 hours before departure.

Will the shuttles/taxi/bus need to pick up passengers on the way?
No, the passengers will only board the shuttle/taxi/bus at the address that is dedicated on the passenger booking, this was added whilst loading the trip.

How will the passengers pay for their tickets?
We accept all major bank cards, including international cards. (Excluding Diners and Amex)
We use a 3D process to make sure that all transactions are secured and protected for justGO and the client's safety.
We also offer EFT payments which require online banking.
Alternatively you can deposit the money into justGO bank account using an ATM or at the bank.
We also offer an EasyPay payment option, our agents will provide you with a reference number, which you can then pay at any Pep Stores or Ackermans.
Zeropay with 3 instalments is also available as a payment option. https://apply.zeropay.co.za/apply
We do not accept frequent flier and loyalty program points for payment.

How much does the operator get paid?
You will get the exact amount of money you have loaded on the app, the amount is calculated per passenger booked.

How long do payments take to reflect on our account?
The operator is responsible to close the trip based on completion of the journey using the justGO app.
The money will be paid into the bank account provided during registration within 48 hours of closing the trip. It depends on the bank you bank with, as it takes anything from immediate to 24 hours to reflect in your account.
If the payment day falls on a Sunday or Public holiday, the payment will be made on the following work day.

Who will assist with the refund when the trip is cancelled?
justGO’s call centre will assist and refund the passenger in the case of operator cancellations.
Details available on www.justgo.co.za/contact-us

Can I change the price of the tickets whenever I want to?
Pricing per passenger is updated and added when the route is loaded on the justGO app and cannot be changed once submitted.

What is the process for change/cancelation by the operator?
Bookings can be cancelled before departure on the justGO app, with your operator login.
Kindly note: There are terms and conditions applicable when cancelling your trip.
If an operator changes/cancels 72 hours or more before departure, no charge for the first change/cancellation will be changed, a 10% change/cancelation fee is applicable from the second change/cancellation and will be deducted from the next trip. Only 3 cancellations allowed before we can remove you as a supplier
If an operator cancels less than 72 hours before departure, a 25% cancellation fee is applicable and will be deducted from the next trip.
If the operator cancels the trip less than 48 hours before departure a 100% cancelation fee is applicable and will be deducted from the next trip.